Last updated: 19 May 2026
Mitcham Driving School (“we”, “us”, “our”) takes your privacy seriously. This Privacy Policy explains how we collect, use, store and disclose your personal information when you use our website or our driving instruction services. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
1. What information we collect
We may collect the following types of personal information:
- Contact details — your name, phone number, email address, and home or pickup address.
- Learner information — your learner permit number, date of birth, driving history, and progress notes recorded by your instructor.
- Booking and payment information — lessons booked, payment records, and (where applicable) parent or guardian contact details for learners under 18.
- Website usage data — IP address, browser type, pages visited, and similar analytics information collected via cookies and tools such as Google Analytics.
- Communications — messages you send us via phone, email, our contact form, or social media.
2. How we collect information
We collect personal information directly from you when you:
- Book a lesson, package or test through our website or by phone.
- Complete a contact form or enquiry form on our website.
- Communicate with us by phone, email or in person during lessons.
- Subscribe to updates or marketing communications.
- Browse our website (via cookies and analytics tools).
If you are under 18, we will also collect contact information for a parent or guardian, and we ask that a parent or guardian assist you in providing your information.
3. How we use your information
We use your personal information to:
- Provide driving lessons, packages and test services you have booked.
- Communicate with you about bookings, reminders, rescheduling, and feedback.
- Process payments and issue receipts.
- Record progress and tailor lessons to your skill level.
- Respond to enquiries and provide customer support.
- Improve our website, services, and marketing.
- Comply with our legal obligations, including in relation to safety and dispute resolution.
- Send you marketing communications, where you have given consent or where permitted by law (you can opt out at any time).
4. When we share your information
We do not sell your personal information. We may share it with:
- Our driving instructors — to deliver your lessons.
- Service providers — including booking systems, payment processors, email and SMS providers, website hosting, and IT support, who handle your information only for the purpose of providing services to us.
- Government authorities or regulators — where required by law, including in relation to road safety or test bookings with the relevant licensing authority.
- Parents or guardians of learners under 18 — in relation to bookings, progress and any safety matters.
- Professional advisers — such as our accountant or solicitor, where reasonably necessary.
5. Cookies and tracking
Our website uses cookies and similar technologies to help the site function, to remember your preferences, and to understand how visitors use the site. We may use third-party analytics tools such as Google Analytics, which set their own cookies. You can disable cookies in your browser settings, although some parts of the website may not function correctly if you do.
6. How we store and protect your information
We store personal information in a combination of secure cloud systems and physical records (where applicable). We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification or disclosure, including through password protection, restricted access, and the use of reputable service providers.
We retain personal information only for as long as we reasonably need it to provide our services, meet our legal obligations, or resolve disputes.
7. Your rights
You have the right to:
- Request access to the personal information we hold about you.
- Ask us to correct information that is inaccurate, out of date or incomplete.
- Ask us to delete information we hold about you, subject to our legal obligations.
- Opt out of marketing communications at any time by clicking “unsubscribe” or contacting us directly.
- Withdraw consent where we rely on it (this may affect our ability to provide services).
- Make a complaint about how we have handled your personal information.
8. Marketing communications
From time to time we may send you information about our services, special offers, or driving tips by email or SMS. You can opt out at any time by following the unsubscribe link in any message, replying “STOP” to an SMS, or contacting us directly. Operational messages relating to your bookings (for example confirmations or reminders) will continue to be sent.
9. Children’s privacy
Many of our students are minors learning to drive. We collect only the information reasonably needed to deliver lessons and communicate with parents or guardians. If you believe we hold information about a minor that should not have been collected, please contact us and we will review and where appropriate delete the information.
10. Changes to this policy
We may update this Privacy Policy from time to time. The most recent version will always be available on our website, with the “Last updated” date at the top. Significant changes will be communicated through our website or by email where appropriate.
11. How to contact us
If you have a question, request or complaint about your personal information or this Privacy Policy, please contact us via our Contact Us page.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
This Privacy Policy is provided as a general statement of how Mitcham Driving School handles personal information. It is not a substitute for tailored legal advice and we recommend speaking with a qualified solicitor for advice specific to your circumstances.